Frequently Asked Questions

This Agreement was last modified on 01 June 2017.

Shipping Information

I’m missing an item from my order

If you are missing an item from your order, please let us know by getting in touch via email in at info@joyshoppi.co.uk

Please do not dispose of any packaging as you may be asked to return it or provide pictures of this.

Where is my order?

We aim to process all orders as quickly as possible. Most orders are dispatched within 24 hours of being placed.

Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order.

 Generally it takes 5-7  business days for you to receive your order

If you are having any problems with tracking your order, please contact us via email at info@joyshoppi.co.uk and we’ll be happy to help.

Problems placing order

If you’re experiencing problems placing an order, please contact us on live chat or send an email into info@joyshoppi.co.uk, and we’ll be happy to help.

How do I cancel my order?

As long as your order hasn’t yet been dispatched, we are able to cancel it for you.

Please contact us on info@joyshoppi.co.uk, or message us on live chat and provide your order number and we will be able to cancel the order for you. If your order has already been dispatched we are unable to cancel it unfortunately.

In this case, you can refuse the delivery of the order to have it returned back to ourselves. Once your return has been received we will process a refund for you.

FAQ Second Version

This Agreement was last modified on 01 June 2017.

What Shipping Methods Are Available?

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How Long Will it Take To Get My Package?

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How Do I Track My Order?

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How Do I Place an Order?

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How Should I to Contact if I Have Any Queries?

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Do I Need an Account to Place an Order?

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